Druid v1.69

Deployment Dates

The table below lists the deployment date of Druid v1.69 across Druid Clouds. To view the Druid Releases Calendar, see Druid ChatBot Releases.

Druid Cloud Community

*.community.Druidplatform.com

Druid Cloud US

*.us.Druidplatform.com

Druid Cloud Australia

*au.Druidplatform.com

Druid Cloud West-Europe (PROD)

*.Druidplatform.com
June 23, 2022 July 07, 2022 July 07, 2022 July 07, 2022

These release notes give you a brief, high-level description of the improvements implemented to existing features.

If you have questions about your Druid tenant, please contact support@Druidai.com or your local Druid partner for more information.

Connector Host Upgrade Required!  This release includes features that require upgrade of your Druid Connector Host to the latest version:
  • Explainability and Utterances Annotation

What's New

  • Explainability and Utterances Annotation. Explainability is a powerful language evaluation tool that addresses intent recognition and answers the question “Why should bot authors trust Druid machine learning model?” This tool helps bot authors get insights into the machine-learning model to easily understand the reasons behind bot behavior, figure out when they shouldn’t trust the model even if the accuracy is high and improve the model (by annotating utterances) to make it trustworthy.

    • Explain

    Utterances annotation

    Note:  In a hybrid or on premise Druid deployment, this feature requires Druid Connector Host upgrade to version 1.69 or above.

    For more information, see Explainability and Utterances Annotation.

  • Added support for interactive messages (cards and buttons) in WhatsApp channel. Streamline the interactions with your clients/users by providing them with a simplified way to make a selection from multiple options or from a menu (hero/choice/thumbnail). All you have to do is set up your WhatsApp channel to use WhatsApp Messages API version v1.
    • Important!   If you're changing the Message API Version for a bot that has the WhatsApp Channel activated, you should provide the new NexmoURL in Druid channel configuration; otherwise, the chatbot will NOT respond to users chatting in the WhatsApp channel.

Bug Fixes

  • Conversation transcript didn’t log Choice/Hero card options.
  • The agent's conversation transcript did not show error messages. Now the transcript shows all error messages (Utterance not found, Conversation path not found, Invalid input or Security violation) except for platform integration errors.